cheapoair refund problem

I booked a return ticket from Bahrain to Adelaide n back in March 2020. He refused to acknowledge any mistake on Cheapoair's part. Here's what you can do when airlines keep your cash, give vouchers - WEWS They never did. Re: Serious Problems with Cheapoair 11 years ago Save The flight in question did not involve an airport change. Priority: Medium Contact the airline, politely inform them of your specific situation, and request a refund. 2021 Bronze Stevie - Customer Service. We will hold the line and notify you as soon as one of the reps is available. We will: There isnt any precise waiting period once you complete your refund request. Options for requesting a CheapOair refund are limited: The only way of requesting a refund from CheapOair, unless theres an emergency such as the COVID-19 pandemic, is over the phone: Contacting customer care specialists can be a challenge, especially if the phone tree is too complex to navigate. The fee for a domestic charge is different from that of an international ticket. So after not understanding what happened to the seats that I had already paid for and the agent giving me this you gotta pay more or not go attitude. I feel like they hear me and answer my questions. There are people who have unrealistic expectations even when they are dealing directly with an (ta && ta.queueForLoad ? Your Travel Agent gave great service and are very pleasant and made me feel Valued. Cheapoair decided to charge more for the tickets PLUS the $89 to book. So then he replied that I can cancel and receive all the funds back except $1. The company left an official comment on this complaint. CheapOair is great for cheap airline tickets and last-minute deals. I have used this site for years. I found it easy to use as an older and not very tech savvy client. Savings on our most popular flight routes just three clicks away! all fuel surcharges, our service fees and taxes. CheapOair - airfare cancellation fee made online within 24 hours. We are based in the US, therefore, all purchases will be charged. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114807684', '');}, 'log_autolink_impression');flight operations to Australia so I also cancelled the ticket and applied for the refund: Ticket had two parts: One was owned by Oman air and other was owned by Etihad Air. Ultimately, you signed off on the terms of service that will definitively answer this question. In addition, the Cheapoair class action lawsuit seeks $20 million in punitive damages. In practice, your airline of choice may do everything they can to avoid refunding your money. Does that have something to do with a cancellation of something..the room??? When I did reach someone I was always told that my refund was being processed, but it would take up to 6 weeks to get it back. In terms of their BBB rating: please see the overview of ratings here: https://www.bbb.org/overview-of-bbb-ratings. If the status of the refund says Issued but you still dont see it in your account, you should contact your bank to inquire when to expect the funds. I used the chat feature, waited for about 15 minutes, and was finally told that someone would call me. The only way of requesting a refund from CheapOair, unless there's an emergency such as the COVID-19 pandemic, is over the phone: Dial 1-646-738-4820 Provide the following information to the customer support agent: Personal info Flight or reservation details The amount you paid Ask to cancel your reservation and request a refund CheapOair.com responsible for refund - SFGATE CheapOair's own email says "Per DOT rules to be eligible for a refund of a non-refundable ticket, the airline must cancel the flight prior to your scheduled departure date and time." It's a 9 hrs lay over in taipei. This guide will be useful for all consumers who purchased a ticket, vacation package, or any other type of service through CheapOair but are unable to travel and want to get a refund. Take my advice, use CheapO to only find out about cheap airfares. Confirmation for my mom.Keep up the great work Mr. Nagel. I had a baby daughter on 31/05/2022 and now we as a family of four want to travel to Pakistan for holidays. After waiting for 45 minutes I gave up and hung up. CheapOair is a legitimate travel company that works with more than 400 carriers, including reputable brands like American Airlines, Southwest Airlines and JetBlue. I am very pleased with the customer service!! "We can't . So the refund would have been for the cost of the tickets, less a $160 per ticket airline penalty for cancellation, and our agency fees of $125. How does CheapOair work? The company also partners with hotels, motels and resorts to provide discounted stays. Complaint Type: Problems with Product/Service Status: Answered I had a trip booked through Cheapoair on May 14th 2022. Cancellation fees are $50 for each airline ticket, and hotel cancellations are $25 per room. This is the version of our website addressed to speakers of English in the United States. The complaint has been investigated and resolved to the customers satisfaction. Just wondering has anyone else experienced "dates changing? He just repeated himself 3 times over. BBB has information published online regarding complaint handling during the COVID pandemic. Taking them to small claims court and will definitely win and it wil cost them lots more than the cost of the refundattorney fees and all.. One piece of advice.. go straight to the airlines and you could book for even less than Cheapoair advertises. Bottem line HORRIBLE service with agents that either dont listen or try to sell you something that notexactaly what you wanted. Apparently the customer did not review the booking page prior to hitting submit. CheapOair is an online platform that collaborates with hotels, airlines, car rental companies, and travel agencies worldwide. I checked with the airline ~ no such booking found. I was placed on hold forever (Once for over an hour) and disconnected several times. CheapOair maintains a very large customer care team who address each and every customer inquiry thoroughly and as quickly as possible. I never have any issues online or at the airports. Reply Report inappropriate content 1-6 of 6 replies Sorted by 1 Browse forums All Air Travel forum Watch this Topic Reply to: Cheapoair Refund Your message Read our community guidelines Too many to mention. I did not have the correct spelling of my friend grandson name and I wasn't sure if I had his birthday right. :(. Download CheapOair App on Apple App Store. No one should have to go through this type of experience. The Troubleshooters have asked if CheapOair will reverse its decision and give Heuser his money back. Can You Get a Refund For a Plane Ticket? | Travel Tips After they took my credit card into I was offered the chance to make seat assignments for a charge of $11.50 per reservation ($23 total). But when COVID-19 hit, the airline canceled the flights. Were the charges all correct, flight numbers correct, dates and names all correct? We can help you complete your refund request in under two minutes, and heres how: Besides enabling you to request a refund in just a few clicks, DoNotPay will also take care of other things regarding your request. I did for another 5 minutes or so and finally got someone who said he was a supervisor. How do I know I can trust these reviews about CheapOair? Due to the current COVID-19 situation, CheapOair is also working with airlines to offer a future credit or full refund on cancellations. I called Cheapoair several times during the period prior to my departure only to be advised that there were no changes and that my trip was indeed confirmed and no problems were found. It has resulted into long wait times on calls. When we arrived at the hotel, the desk clerk said that the hotel payment had been refused y the third-party discounter, Travel Web. I do have a sheet that says there was a cancellation for somethingdon't have it at hand and I would be reimbursed. I would search for fares on cheapoair and then see if you can go straight to the airlines site to get a refundable fare at the same price, sometimes it works sometimes it doesnt. The complaint has been investigated and resolved to the customer's satisfaction. Applies to bookings for 3+ travelers. They refunded three but now are refusing to refund our fourth identical ticket for reasons unknown to us. In most cases, youll be lucky to get credit for a future flight. Even though DoNotPay makes getting in touch with customer support less stressful, we also offer a much better way of requesting a refund, not only from CheapOair, but also from other firms such as Walmart, Avast, American Airlines, Amazon, and more. If anything crops up, it can turn into a nightmare quick. DoNotPay is here to make the process less annoying. So we did and the insurance company made up some excuse that they could not refund the flight and told us to call CheapOair back and see if they can change the flight. What do you expect to be refunded and for which reason? When canceling a booking, the customer support agents will send your unique cancellation password via email. I told her I didn't want a credit; I needed a refund. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-113800552', '');}, 'log_autolink_impression');airline tickets are invariably non-refundable AND non-flexible - that is not a scam, it is just fact . CheapOair ranks 1st among Discount Travel sites. I asked the customer services of Cheapoair if they had informed me about the credit extension date and the answer was No. CheapOair Customer Support Below Average 240 Resolved 269 Unresolved 47% of 509 complaints were resolved File a complaint Table of contents Verified Follow Share Complaints Contacts Resolved "Booking and refunds " Resolved "Money I paid " Resolved "pricing" Resolved "Double Charging " Resolved "I'm complaining about being over charged by." CheapOair first refused to refund our money even thought we rebooked the flights with them throught Air Lingus fo a lot more money as it was under 14 days. This was a big blow to me, given they are just busy at selling tickets and not listening to the customer requirements. The price is not bad. https://www.cheapoair.com/support/coronavirus-alert#support-form, https://www.cheapoair.com/giftcards/Refund, https://www.bbb.org/us/ny/new-york/profile/travel-agency/fareportal-inc-0121-89212/complaints, https://www.bbb.org/us/ny/new-york/profile/travel-agency/fareportal-inc-0121-89212/customer-reviews, Report: Almost half of LGBTQ young people considered suicide, Commissioner Outlaw returns to full duty after car crash, 'Yes, I'm afraid': 2 arrested after violent chase through neighborhood. Even if your refund request is approved, you might be charged a cancellation and refund fee. We'd been put on hold, agent checking in with clicks from time to time on the phone to see if we'd hung up yet. I received an e-mail confirmation followed by another confirmation containing a booking number and an e-ticket number. While booking tickets with cheapoair i asked in call 3 times that i may need to cancel the ticket later as i am still waiting on my wife's visa approval. At that time the customer's departure date of June 22, 2020 was not part of the airlines refund plan. Responding to complaints is one of BBB's accreditation standards and complaints received by BBB from consumers about their marketplace transactions with Fareportal have been resolved or answered by the company. Regarding Fareportal, Inc. there were 508 complaints opened by BBB of Metropolitan New York between February 1 and today, 482 were flagged as being COVID-related by the complainant. Based on 125,742 reviews. Non-North American return ticket for land entry to USA? My husband managed to get through to a supervisor but this took about 45 minutes. What's with these screwy ticket prices? If your flight gets delayed or canceled by the airline, and youre covered with the CheapOair Connection Protection, you should give CheapOair a call and see what your options are. Excellent. This is not an outsource situation. Online Travel Booking and Bidding Agencies - CheapOair.com refused to give me refund after canceling my tickets - There were two major errors regarding my flight booking, for which CheapOair must be held responsible. Cheapoair is owned and operated by Hahn Air out of Belgium. I told him I had asked to speak to a supervisor. I would readily recommend it to a friend. Thank you so much. All Rights Reserved. CheapOair.ca is a registered seller of travel and is represented by RSH Travel Inc., 7100 Woodbine Avenue, Suite 406, Markham, Ontario L3R 5J2. This is totally unacceptable and the equivalent of stealing in my book. With us, stopping phishing emails, getting help with electric bills, or reporting student loan robocalls is fast and stress-free. I said, "No, I cancelled it over a week ago." SAS cancelled the flight but says we must go through our travel agent in order to get our refund. You can even cancel your booking and request a full refund. Keep up the great work Mr. Nagel. Did you know that hundreds of thousands of consumers managed to save millions of dollars thanks to DoNotPay? Not sure. First off the wait times to actually talk to somone is always excessive as in atleast 30 minutes or so. CheapOair Review: You continued to charge me whilst the information was She wanted to visit her sister in South Korea before they had their baby. Upon waiting to see if they will cancel, and haven't, I'm going through the troublesome way of getting a refund for my flight.Normally CheapoAir doesn't do refunds unless airline policy allows it. They are willing to reimburse us at the rate of 40 cents on the dollar can't figure out why that seems they best they can do. Against my better judgement I took the chance of going to the airport on the scheduled departure date. I put in a request through the website," he said. Your only choice is to purchase the plane ticket at this new RIDICULOUS price, or charge you a cancellation fee. The airline's booking numbers are totally different to the one I was given. The global pandemic significantly affected our ability to receive phone calls. Alitalia refunded my ticket, but Cheapoair owes me $100. Did you see the same flight you already booked via CheapOair but at a lower price on a competitors website within the first 24 hours of booking? I have searched my deleted and junk mail but found nothing from them. Seven agents later, with ultra long hold times in the hopes that I would hang up, I finally handed the phone to my husband. Booked 4 flights with British Air through CheapOair thinking we'd get a discount. MY COMPLAINT has 3 parts: Attempting to get a refund from Cheapoair.

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