entry protect driver failed to start citrix
14:52:37: Information - AppProtectionHelper::isCommandLineConfigured(448) - Enter Steps taken to fix the problem: Tried killing all the Citrix Workspace processes while not connected to remote desktop (no success) Tried updating all the drivers to the latest version (no success) (Key not present.) The issue occurs on Internet Explorer version 11 and Microsoft Edge opened in Internet Explorer mode. Google Google , Google Google . 14:52:20: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\WebHelper. [CVADHELP-20467], When you start a VDA machine and log on to a user session for the first time, you might have to move the mouse explicitly to see the cursor. (Key not present.) You can find more information, Install the Google browser. 14:52:19: Information - CConfigurationManager::LoadGroup(836) - Group: ID = XenAppSuite, DisplayName = XenApp Plugin Suite, Description = These installations are shared for all products using the XenApp Plugin. On Citrix Workspace app for Windows, when you add store URLs using Group Policy Object, the following error message might appear: This issue occurs if one of the stores is disabled and is not reachable. (Key HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\CitrixOnlinePluginFull not present or cannot be accessed. When you access a VDA for the first-time using Citrix Workspace app for Windows version 2112 or later, the following security message might appear: An Online Application is attempting to access information on a device attached to your computer HDX File Access. 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {503A0AFD-81AA-41C9-84B0-1923E483B6E6} 14:52:37: Information - CApp::IsEdgeWebView2Installed(4181) - Checking if Microsoft Webview2 Runtime is present on the system. [CVADHELP-21738], When you attempt to configure multiple stores through a Group Policy Object (GPO) or command line, one of the stores might not be fully configured. (Key not present.) 14:54:29: Information - SuppressWarningMessageBox(238) - SuppressWarningMessageBox: return value 0 (Key not present.) 14:52:20: Information - CComponent::InitializeFromInstalledMsi(841) - Cache client version : 11.2.0.0 14:52:37: Information - CProcess_Execution_help::CtxTerminateCOMExes(230) - process terminated with exit code= 1627 described in the Preview documentation remains at our sole discretion and are subject to 14:52:20: Information - CApp::DumpSelectedComponents(3211) - Selected Component: ID = AppProtection, Name = , Family = , Version = 22.3.0.3, GroupID = XenAppSuite, DisplayName = AppProtection, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {C5A15829-7233-48A7-B34E-378A5C6D0D2C}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\AppProtection.msi, InstallOrder = 13, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-AppProtection-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False 14:52:37: Information - CApp::IsRequireToInstallVCRedist(2556) - Checking for installed VC Redist 14:52:19: Information - CRebrandingHelper::Initialize(27) - Product Rebranded Name is : Citrix Workspace Click OK. 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {B8F4F4A9-24B8-4C77-8A59-202F515EC0B6} try again 14:52:19: Information - CConfigurationManager::LoadStrings(523) - String: Key = SSON-Pkg, Value = Citrix PNA Installation I have the same problem. 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = DesktopViewer.msi, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\DesktopViewer.msi 14:52:19: Error - CConfigurationManager::LoadComponent(950) - Cannot get transformFileName path. 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {94F321B9-45B0-4125-970D-DE3D98CBCA1C} 14:52:37: Information - FixCacheOfflinePluginRedistForCPR227754(3749) - Checking the vcredist MSI name key With this fix, you can set TWITaskbarGroupingMode to GroupNone either in HKEY_CURRENT_USER or HKEY_LOCAL_MACHINE. 14:52:20: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\BrowserEngine. [CVADHELP-20053], Dragging and dropping a window in an HDX session might be slow and might cause the wfica32.exe process to exit unexpectedly. 14:52:20: Information - CApp::DumpComponents(3087) - Component: ID = CitrixWorkspaceBrowser, Name = , Family = , Version = 98.1.2.20, GroupID = XenAppSuite, DisplayName = CitrixWorkspaceBrowser, Description = These installations are specific to XenApp or XenDesktop., ProductCode = , UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = True,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\mini_installer.exe, InstallOrder = 15, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-mini_installer-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False I'm getting Windows 10 BSOD -DRIVER_IRQL_NOT_LESS_OR_EQUAL caused byentryprotect.sys (0xFFFFF8013E0E384D). Learn more Sign in to follow this Followers (4) 14:56:35: Information - SuppressWarningMessageBox(213) - SuppressWarningMessageBox: Entry [CVADHELP-22108], When you open a native Citrix Workspace app and right-click on the self-service UI, a context menu might appear. I decided to manually change the settings to 3000 MHz with 16-16-16-32 timings and I never got a BSOD since. Navigate to Computer Configuration > Windows Settings > Security Settings > Local Policies >User Rights Assignment. 14:52:37: Information - CInstallationManager::CleanOldUpdaterBaforeUpgrade(1082) - m_PMInstalledClientProductCode= ,m_PUInstalledClientProductCode= Error = 2) 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {B8F4F4A9-24B8-4C77-8A59-202F515EC0B6} 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = EULA_zh-TW.rtf, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\EULA_zh-TW.rtf (Key not present.) 14:52:20: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\SSON. 14:52:20: Information - CPreserveRegistry::savePlugins(620) - The registry value: VirtualDriverEx was not found 14:52:20: Information - CConfigurationManager::LoadComponent(1070) - Component: ID = DesktopViewer, Name = , Family = , Version = 22.3.500.50, GroupID = XenAppSuite, DisplayName = Citrix Workspace (DV), Description = These installations are specific to XenApp or XenDesktop., ProductCode = {F59A37E7-244E-4BCB-BF33-183F357F4C31}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\DesktopViewer.msi, InstallOrder = 04, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-DesktopViewer-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False 14:52:20: Information - CApp::KillRunningCtxProcesses(4106) - User is admin terminating the USB services. 14:52:20: Information - CApp::DumpInstallComponents(3234) - Install Component: ID = ReceiverInside, Name = , Family = , Version = 22.4.1.23, GroupID = XenAppSuite, DisplayName = Citrix Workspace Inside, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {29DD2754-8167-4771-B9F1-A65563BC28E9}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\RIInstaller.msi, InstallOrder = 01, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-RIInstaller-20220511-145219.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False 14:52:20: Information - CPreserveRegistry::CreateBackupRegistryKeysFolder(304) - Registry backup folder is created in HKCU When the machinerestarts, verify thatthe Citrix Desktop Service startsor restarts. 14:52:19: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\ReceiverInside. This Preview product documentation is Citrix Confidential. "See CTX126990 -Troubleshooting XenDesktop Service Startup Issues. 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = TrolleyExpressUI_es.dll, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\TrolleyExpressUI_es.dll 14:52:20: Information - CApp::DumpInstallComponents(3234) - Install Component: ID = AM, Name = , Family = , Version = 22.3.2.4, GroupID = XenAppSuite, DisplayName = Authentication Manager, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {D2F83464-5687-4B49-8038-239D516FCB29}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\AuthManager.msi, InstallOrder = 07, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-AuthManager-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False 14:52:19: Information - CConfigurationManager::LoadStrings(523) - String: Key = ProductPermission, Value = Permachine 14:52:20: Information - CApp::IsDotNetInstalled(2543) - The.NET Framework requirement satisfied 14:52:20: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\CitrixWorkspaceBrowser. BSOD - entryprotect.sys - Driver IRQL Not Less or Equal (Key not present.) (Key HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\CitrixOnlinePluginPackWeb not present or cannot be accessed. [CVADHELP-20162], Citrix Workspace Updater service might fail to start resulting in installation failure. 15:00:14: Information - CInstallationManager::InstallComponent(2806) - Component Install Status: ID = ReceiverInside, InstallMode = Install, InstallResult = 1603, InstallSuccess = False, InstallRebootRequired = False, InstallSuppressed = False 14:52:20: Information - CComponent::InitializeFromMsi(563) - Read ProductCode from MSI: {F59A37E7-244E-4BCB-BF33-183F357F4C31} Subsequent attempts fail and the application does not respond. (Key not present.) 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = EULA_en.rtf, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\EULA_en.rtf 14:52:37: Information - CInstallationManager::CleanOldUpdaterBaforeUpgrade(1104) - Product code is empty which indicates that Receiver-Updater was not installed 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = EULA_it.rtf, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\EULA_it.rtf [CVADHELP-19041], During a peer-to-peer call with Microsoft Teams HDX optimization, app window sharing might fail to stop after a high number of start/stop sharing repetitions, and you might not be able to share desktop screen or app window, call or receive an incoming call until you restart Citrix Workspace app. 14:55:12: Information - CApp::MessageBoxShow(269) - Message Box shown to user: Service 'Citrix Workspace Updater Service' (CWAUpdaterService) failed to start. 14:52:20: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\CitrixWorkspaceBrowser. Rebooted the machine, then tried again. Contact your system administrator with the following error. 14:52:20: Information - CApp::DumpInstallComponents(3234) - Install Component: ID = WebHelper, Name = , Family = , Version = 22.4.1.27, GroupID = XenAppSuite, DisplayName = WebHelper, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {FDEE55AD-66D0-423C-8851-273FAAB5CD65}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\WebHelper.msi, InstallOrder = 11, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-WebHelper-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = TrolleyExpressUI_en.dll, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\TrolleyExpressUI_en.dll 14:52:37: Information - IsSystemInDomain(59) - The system isn't joined in any Domain 14:52:20: Information - CComponent::InitializeFromMsi(564) - Read UpgradeCode from MSI: {776B5739-C45E-49F5-8170-DD9729019299} 14:52:20: Information - CConfigurationManager::LoadComponent(1070) - Component: ID = SELFSERVICE, Name = , Family = , Version = 22.4.1.27, GroupID = XenAppSuite, DisplayName = Self Service Plug-in, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {0A53DA4C-4795-43FD-AC16-0FFA2B93180B}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\SelfServicePlugin.msi, InstallOrder = 10, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-SelfServicePlugin-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False This is a fresh install 14:53:59: Information - CApp::MessageBoxShow(285) - Message Box result: 4 14:52:19: Information - CConfigurationManager::LoadStrings(523) - String: Key = UrlInfoAbout, Value = www.citrix.com 15:00:12: Information - CApp::MessageBoxShow(269) - Message Box shown to user: Are you sure you want to cancel? (Key not present.) (Key not present.) Transform File Name = WinDockerInstaller.mst [CVADHELP-21123] The Citrix Desktop Viewer (CDViewer.exe) might exit unexpectedly when the ICA file size is 4096 bytes. (Key not present.) 14:52:20: Information - CInstallationManager::PreservePluginExport(423) - Exporting keys. There was an error while submitting your feedback. 14:52:19: Information - CApp::InitializeResourceModule(2035) - Resource Module Path 2: C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\en\en-US\TrolleyExpressUI_en-US.dll [CVADHELP-21910], In a seamless session, the mouse and keyboard of the user device might freeze intermittently, if the application disables and then enables its window in that sequence.