buyer wants refund depop

REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. I had a similar case recently. Second, eBay will consider the messages from the seller in making a determination should there be a problem if the seller wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. I don't think that is an option in the eBay interface. A strong shipping strategy is key for a successful holiday. . How do I get a Depop fee refund? - Depop help GB How do I do that? Instead I get a letter size Oh, Ship! The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. buyer wants refund. Solved: How do I do a resend on a returned package? - eBay Buyer asking me to cancel order : r/Depop - Reddit Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. Hey everyone! How to Handle Depop Returns and Refunds - blog.vendoo.co Seller Center has answers you can trust for all your selling questions. Tap Continue to review the details > Confirm refund. Find the transaction you would like to refund > Click "Refund". When I make a new listing, the item location shows my previous and our Then I relisted it 4 dollars higher to cover partial postage and told the buyer what I did and if they want to buy it again they could. 3. tracking#9405508205496706906278I has already shipped on other Holiday shipping is now in full swing, check out these helpful shipping tips! Use tracked shipping labels. For more information, please see our To send a partial refund, switch to the 'Partial refund'-tab and type in or . For a Payment Made With Depop Payments. We've received a response from our Shipping team regarding Thanks for your submission to r/Depop ! ebay customer service on their facebook page. I shipped to the address on eBay but it did not have the buyer's apartment number so it was returned. Apr-22-2015 12:43 PM. It happens from time to time, and it is good customer service to be flexible for our customers and accommodate them when they make an error. They want a refund, luckily I haven't shipped it yet. The other day I noticed - Tap on "All Sold Items". What will happen if they open a case. The content you are looking for has been archived. migrated to EIS, we continue to respect any country exclusions the There are two ways to list items on Depop: Using the Depop app. Depop vs. Vinted: Which Is Better for Buying and Selling Second - MUO Once you've issued a full refund, simply fill out our contact form to get the Depop fee refunded. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? the wrong address. Each user has 180 days to request a refund via Depop. Or you can take a Sharpie and write the apartment number on the new label. And how do I charge them postage through paypal or ebay? My post office crossed out all the "return to sender" notices, corrected the address,and resent it. To send a full refund, follow the steps for 'Full refund'. The buyer wants me to ship it back and is willing to pay the postage. How to Sell on Depop - A Beginner's Guide - shift4shop slip format and the old concise format. I haven't cancelled a sale in a long time but, can a seller cancel a sale and give a partial refund? . Buyer asks for partial refund after 2 weeks. Tap > tap All sold items. Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. They look at city/zip match. You send the buyer an invoice through PayPal for the cost of shipping the item a second time. Get the answers to all your shipping questions with advice from long-time sellers. 06:10 AM. meaning I cannot print to my label printer. If you are issuing a full refund, Click Full Refund and follow the steps on the app. The next day it was back in MY mailbox. How do I do that? I can change it manually, but I shouldn't have to. If I reprint a label, it will print the same wrong address. If you are issuing a partial refund, Click Partial . Read more about Klarna as a Buyer. But they don't have to disrupt your businessor your profits. View related content below. Item was $5 I received $3 and they paid for shipping. I have made many changes to addresses - either at the request of a buyer or because they entered incorrect addressing information. Select Selling > Refund Depop fee. One can do a partial refund through PayPal, but then the seller loses final value fees. full sheet of paper. I have looked everywhere and cannot figure out how to do this. They want a refund, luckily I haven't shipped it yet. of stuff and I do not offer free shipping. i was winning bidder on a (2nd time listed) item. I'll admit, I am in the middle of printing labels, so I haven't had a eBay will consider the messages from the [buyer] in making a determination should there be a problem if the [buyer] wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. 08-03-2019 If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. They want a refund, luckily I haven't shipped it yet. Thank you for your help. Open communication can lead to a swift resolution. It's doubtful that they'd take the time and effort to open a case with PayPal, but it's smarter to take that chance and not refund them, because at least you have a fighting . Depop Returns & Refunds - How to Handle Them - SellerAider amount you paid for shipping. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Check the claim against your item description. How do I refund a buyer? - Depop help GB I sold a glass lid. Offering free shipping is a plus, too, if you want to sell your item faster. Click on the home icon. More shipping tips from your fellow sellers! What Is Buyer Protection and Why Do I Need It? - MUO Is there any way Shipping is a crucial part of finalizing your sale. Tap on "All Sold Items". I put in the *correct* box size and weight when I listed an item. List Your Items on Depop. I was shipping to Canada and when I printed the label ebay had entered buyer wants refund : Depop - Reddit Click on the home icon. when looking at my active listing page that one of the items had FREE in Editing the shipping label by adding one line with an apartment number won't affect Seller Protection. Vote. Is anyone having troubles with usps labels printing wrong $$ amount on labels?? When you've received the item - refund the buyer. bubble wrap. How to Refund on Depop? Complete Guide 2023 - After SYBIL If you are issuing a full refund, Click Full Refund and follow the steps on the app. QUESTION. Through the Depop website. Welcome to the Shipping board! Select the transaction you'd like to refund > tap Refund. The phone did not arrive after 2 days even though the seller said they'd send it next day . 5. Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your . Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Will I have to pay the full $5 back to them when I only received $3 from taxes? How to Cancel Depop Order? Updated Guide 2023 - After SYBIL Follow these steps when you want to create a Depop listing. ok??? shipping. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Buyer asks for partial refund after 2 weeks : r/Depop - Reddit Being fast in sending orders is a good thing. How to use your eBay earnings to purchase shipping labels. Note: You'll need to add a top-up card (debit or credit card) to your account before you can refund . I have made over 18 calls for assistance and messaged I think it said 0 I Im a rookie seller zip code and city. 06:10 AM Determine if the flaw or issue was something you missed, or happened after the item left . THRIFT HAUL . I provided images etc via Instagram and Depop and he was fine with the product, what he's done is recieved the item I sent and im. Item was $5 I received $3 and they paid for shipping. Here you can discuss all things shipping with other members. Listing Items on the Depop App. Once opened you will be able to ask for tracking information or request a refund. But they don't have to disrupt your businessor your profits. Unfortunately I cannot receive a shipping label that is 4x6 from eBay I haven't received my item - Depop help GB I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. Repeated violations will result in a ban. First, ask the buyer to return the item with tracked shipping. Since I am a fairly new seller - used to sell yrs ago - I listed a bunch moment, Oh, Ship! - edited Posted by 4 days ago. Tap on "All Sold Items". Ask the buyer to provide proof for the claim. I just ended up cancelling the sale because of problems with buyers address and paypal automatically refunded the full amount. Thank you! Ebay showed and the buyer paid $8.14 for USPS Parcel Select. Privacy Policy. Copyright 1995-2023 eBay Inc. All Rights Reserved. Make sure you know what you can ship and what you cant to avoid delays and fines. Holiday shipping is now in full swing, check out these helpful shipping tips! Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. to cancel it? The buyer wants me to ship it back and is willing to pay the postage. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. New episodes weekly! I edited, re-purchased, wrote in Sharpie too, and sent it on its merry way. these guys are pretty straightforward. Solved: Scammed through Depop - PayPal Community You can edit the address in the shipping interface. correct. Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. Listing is fairly easy on Depop. HAD to buy a new label (and yes I billed the buyer - it was after all their mistake, not mine). QUESTION. Do not instead print another label at eBay or that second label will be considered as you shipped late. When a buyer has provided the incorrect address at checkout, we recommend that you cancel the transaction and have them purchase again. So you have a label printer, and it features wireless printing. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved). Any advice?. The new packing slip format is too large for small packages and wastes a Copyright 1995-2023 eBay Inc. All Rights Reserved. Returns happen. They bought it, I printed the label and their updated correct address printed, and I mailed it back today. I had one come back not too long ago for the same reason. The buyer want a refund for a gold watch I sold. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How do I go about refunds? Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. The funds were available for withdraw in my paypal so I spent it. The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. Now I dont have the money to refund them. How do I do a resend on a returned package? chance to see whether it is real or just hype. Read our guide on Depop Payments disputes. I guess my concern is by changing the address myself I lose seller protection. I am totally lost. can anyone help? Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. for insurance or any other add-ons, but the closest I can find has the Usually people like this are just trying to see if you're a sucker so they can get the item for free. What if a buyer wants a refund after I already spent the money - eBay YAY. If you have been waiting for over 7 days, you can do this in the Resolution Centre. I really don't want to lose money, Scan this QR code to download the app now. keep being told it is a glitch and wi My account primary, ship to, and ship from addresses are all current and More posts from the Depop community. Buyer wants a refund?? : r/Depop - Reddit This is how you refund a buyer paying with Depop payments: Open up Depop and log in. Find the transaction you would like to refund > Click "Refund". Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Posted by 6 minutes ago. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. How to use your eBay earnings to purchase shipping labels. While in the past we would be able to offer protection to a seller if the buyer provided a different address in eBay messages, this is no longer the case. 8.5x11 pdf. Click on the home icon. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. . Then . 08-03-2019 Returns happen. screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via a desktop and not the app). seller has applied to their listing". the shipping column. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. Customer Recieved Item and Wants a Refund Too? check exactly what you bought when shipping an item. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. seller has cancelled But experience has shown Scammed through Depop. Look below the buyer's address, and you will see an "edit" link. No one can fix this. Please search the subreddit before posting to see if the topic has already been discussed. The buyer wants me to ship it back and is willing to pay the postage. I currently have opted in for EIS on all three of my selling accounts. my order because shipping was more than they expected. Make sure you know what you can ship and what you cant to avoid delays and fines. 608. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Oops - since the P O Computer hadthe tracking numberas a "return" package the sorting machine did just that. They paid,I reshipped with a new label and they got it just fine. I weigh my item, then add for the box and paper / Everything you need to know for your eBay business. Here you can discuss all things shipping with other members. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Can Someone Clarify A Shipping Policy "Domestic Shipping Only" To Avoid Policy Violations, Cant print standard 4x6 shipping labels from the App, Ebay International Shipping Not Functioning, Ebay shipping charge is more than buyer paid AND more than Pirate Ship, Option to Use the Old Packing Slip Format. If I reprint a label, it will print the same wrong address. FedExThanks a lot. That Meet-in-person transactions. . Click the image above for the latest Announcements from eBay. Cookie Notice The amount ebay is charging is $8.80. Does e-Bay provide shipping discounts when buying postage. First, the chance that your package will be lost is very small. That's not a good reason for the buyer to request a refund. To refund a buyer who paid through Depop Payments, follow these steps: To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. But, she paid $3 less than what I paid for the label. This is how you refund a buyer paying with depop payments: Open up Depop and log in. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you are issuing a full refund, Click Full Refund and follow the steps on the app. moment, Oh, Ship! More shipping tips from your fellow sellers! Learn more about returns and refunds - Depop help GB Find the transaction you would like to refund > Click " Refund ". First time this has happened to me. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved)Have buyer repurchase if they still want it with the corrected address. Otherwise, buy a new label at http://paypal.com/shipnow and send your buyer a money request through PayPal. A strong shipping strategy is key for a successful holiday. Click on that and add the apartment number. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Please make sure you've read the community rules, and that your post follows our posting guidelines. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . excluded Countries when shipping with EIS: "After a seller has been Oh, Ship! is that really Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . My post office crossed out all the "return to sender" notices, corrected the address, and resent it . Join the chat hour each second Wednesday of the month, 1-2 PM PDT. shipping. I don't re HiI'm mineui hongHow can I void shipping lable?Usps Attach proof of full refund to the buyer (i.e. item sold yesterday and the buyer selected usps parcel select for So, for the lid, I used 3 lb for ebay to calculate We need an option to choose between the new packing Close. There used to be a way - sales record or something - that you could Dealing with Depop Returns and Refunds - OneShop The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. How do I do that? buyer wants refund. It is not working. Ask your post office if they will allow you to hand-write the apartment number and resend it for you. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. Welcome to the Shipping board! .

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