doit helpdesk illinois gov

Remote Work Reminders - Collaboration Tools - illinois.gov Please keep trying to connect via Citrix, as some users can get through. More information is posted on the this page. The State is committed to ensuring those with work disabilities are fairly represented in the state workforce. Invalid Login ID July 30, 2020If while working from home and using Citrix Remote Access you are presented with a Citrix Workspace upgrade message, please install the upgrade. Instead go to your account on the trusted website to see if your account needs any attention or additional information. For guidance and tips regarding Webex meeting tools and more, visit the Reference Materialssection of Remote Work site. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to decrease the bandwidth demand in your home. Many of you are approaching the time to reset your user password. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. If you have been contacted by DoIT to add Multi-Factor Authentication, please take action to protect your account. The Department of Innovation & Technology (DoIT) delivers statewide information technology and telecommunication services and innovation to state government agencies, boards and commissions as. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. Verify senders of texts, email and phone calls. Springfield: 217-524-DoIT (217-524-3648) Chicago: 312-814-DoIT (312-814-3648) Technical Support Week Days (8A-5P, Monday-Friday) Contact the IDPH Helpdesk at 866-220-5247 or via email at DPH.Helpdesk@illinois.gov for Portal access and web-based application support. For guidance and tips regarding Webex meeting tools and more, visit the Remote Work site. Springfield: 217-524-DoIT (217-524-3648) Help Me Grow. The assigned DoIT Services fulfillment team / technician contacts the customer with an update and an estimated time of completion and copies the CIO or Group CIO who initiated the escalation. Instead, log in to your own personal accounts on the delivery services website or enter the web address of the service into your browser to check tracking numbers. IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY There is no right to privacy when accessing or using this system or any of its components. In the meantime, please keep trying to connect via Citrix. For security purposes, the ability to copy from office to home, save from office to home or print from office to home has been disabled.April 6, 2020. If you have opened a support ticket and the issue is not resolved, please do not followup with a new call to the Service Desk or submit a new request via Report a Problem. Disability Survey - Welcome - Illinois As a reminder, employees working remotely should plan to bring home their state-issued laptops, cell phones, and other devices, as well as charging cords, cables and accessories. 1-866-324-5553 TTY, 2023 Illinois Department of Human Services. Register and Activate a Digital ID If you have already mailed in your notarized application, use the reference number and authorization code you received to complete your non-resident registration. This will prevent unidentified telephone connections (i.e. PDF Bureau of Identification 260 North Chicago Street Joliet, Illinois Service Availability This service will be available Monday through Friday 8 AM to 5 PM, unless otherwise requested or scheduled. After you login with your Digital ID, you will be prompted for your RACF credentials. You may have to clear cache/history or reboot the device a few times. IDHS: IES Access and Support Center for External Partners Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at. Grace B. Hou, Secretary. Making another contact via the help desk or report a problem could further delay the process. If you receive an email or text requesting that you verify personal information, it is best to go directly to the site instead of clicking on links. Note: Moving forward, well be sending Remote Reminders as needed when there is remote work news or information to share. Customer Service Center (CSC) - Desktop Services - illinois.gov call in user 1) from joining the meeting. -Staff will escalate to management as required. There are many FREE Apps and online/virtual options available at this time. We will celebrate Illinois innovation and engage in a statewide policy discussion with experts from industries including government, higher education, technology, and innovation around emerging technology that will cultivate curiosity and leverage investments. Ordering Information Technology Services - doit.illinois.gov The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. If you are using a personal device to work from home you should be using Citrix Remote PC Access. If you are having issues connecting to the state network or suddenly lose your connection, please first try rebooting your home PC. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employeesin transitioningtheir work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. To Reset Your Password or Unlock Your Account by Phone: Please call the Illinois Department of Innovation and Technology Service Desk [217-524-DoIT (3648) or 312-814-DoIT (3648)]. The resource documents on this page provide information and instructions for employees to establish remote working capabilities. IDHS: External Illinois.gov Accounts All past Reminders of the Day are posted out here, as well. Employees may logon with their state credentials (e.g. Email: DoIT.Helpdesk@illinois.gov. If you are still experiencing issues after confirming internal connections are working, please contact the Service Desk via telephone to 217-524-3648 or 312-814-3648 or via email to Report Problems. This issue is most likely due to settings that can be fixed remotely, preventing this from becoming a reoccurring problem. Call the IDPH Helpdesk at (866) 220-5247. Given recent events in the news, please remain vigilant and adhere to cyber hygiene best practices, found on this site. Do not call the Departm ent of Innovation and Technology (DoIT) Helpdesk to reset your IDPH Web Portal password. State of Illinois Digital ID Login FOIA Contacts - Illinois Then follow the steps below for the download. If you are not a resident of Illinois, or do not have a state issued ID you can also use this email for assistance. Follow the procedures here. The IT Service Processing team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. Someone from . The ITSD team creates a work log entry including the provided information. It looks like your browser does not have JavaScript enabled. IDPH Web Portal - Illinois ROCS Help Desk email address: DoIT.ROCS@illinois.gov You may want to temporarily disable your antivirus while you are downloading and updating your application. All information is to remain confidential and shared only with the appropriate agency-designated Equal Employment Opportunity and/or Affirmative Action Officer (EEO/AA Officer), the agency-designated safety personnel (for emergency evacuation purposes only) and the Illinois Department of Human Rights (for compliance purposes). Central Complaint Registry. - Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. Grace B. Hou, Secretary IDHS Office Locator. Illinois Adoption Registry. Browser Tip: When selecting which browser to use with the State of Illinois remote connections, it is suggested that employees use Chrome and avoid Edge and Internet Explorer. It looks like your browser does not have JavaScript enabled. All State of Illinois employees are required to visit the website and take the survey. Please think twice before you click and remember that phishing attempts can be reported directly to DoIT.Security@illinois.gov or via the Phish Alert tool in Outlook. The CIO or Group CIO may follow-up with the IT Service Processing Manager or email. DoIT Help Desk Springfield: 217-524-DoIT 217-524-3648 Chicago: 312-814-DoIT 312-814-3648 TTY: 866-277-5669 Email: DoIT.HelpDesk@Illinois.gov After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. Please respond by saying, "This is . PKI utilizes public key cryptography and digital signatures, along with software to manage those certificates. If you are having issues connecting via Citrix today, please first clear your browser history/cache and restart your HOME PC. IDHS Office Locator. Make the choice to maintain your health today to better enjoy tomorrow. Thank you for your patience. Please remember to practice good cyber security during this time of heightened public health alerts. Digital ID Registration and Recovery Remember not to shut down your PC at the office. Electronic Request for Recipient Identification Numbers (e-RIN) March 27, 2020Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. - Staff will escalate to management as required. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. May 13, 2020If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. Report all suspicious activity to DoIT.Security@illinois.gov. External Illinois.gov ID Password Reset. Recover a Digital ID Did you forget your password? These are examples of when a helpdesk ticket is needed. These practices apply to text messages, as well. An Agency CIO or Group CIO may email DoIT.Helpdesk@illinois.gov or call the IT Service Desk (ITSD) to initiate an escalation. By accessing or using this system you are consenting to monitoring and recording which may be disclosed for administrative, disciplinary, or criminal actions, penalties, or prosecution. For those of you using Citrix and missing your dual monitor setup in the office, you can use available monitors at home by following these instructions. Welcome to DoIT Identity Management (DIM). For additional self-help tips and FAQs, please visit the Remote Work FAQs page. Open a Ticket Manage Passwords Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. The Customer Service Center serves as an enterprise Service Desk and provides assistance and information necessary to order new products and services, report problems, request information, and/or seek general assistance. The email should contain supporting documentation for escalation. In order to utilize this solution, you must have an email address that is individual to you only, no shareable email addresses are allowable. Remember not to shut down your PC at the office. If unavailable, employees with state-issued cell phones may also have the ability to use a Personal Hotspot, which is a feature to enable local WiFi internet access to other devices. More information is posted on the DoIT Remote Work page. If you have opened a support ticket and the issue is not yet resolved, please know that we are working through the tickets and will get back with you soon. Provide justification or business need for the escalation. Benefit Choice is open thru the end of May 2020. Login to Survey Webex may be a new experience for some and there are resources available to help users. Springfield: 217-524-DoIT (217-524-3648) If you are using the Citrix Workspace App, you run the risk of not connecting. Be sure to explain you are resetting a password for the IDPH Web Portal. The restart should be done at the end of the work day to allow the PC to restart and update. Start here to begin the State of Illinois Digital ID registration process for non-Illinois residents. Cyber Best Practices document for more information on this topic. Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. #1 Rule = Mute your phone (microphone) when you are not speaking.For general work from home guidance and tips visit the Remote Work site. DoIT Acting Secretary & State CIO Brandon Ragle kicks off the month of April as Innovation & Technology Month. Were you able to access something, but now can't? This iPhone feature is available by tapping the Setting application and then turning on the Personal Hotspot feature. A user may have to repeat this a few times, clear cache/history or reboot the device (remember do not shut down or reboot the pc at the office that you are remoting into). IL ACTS SAP Enterprise Resource Planning - Enterprise Applications A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. 2020 has already seen record numbers of phishing attempts, malware hacks and other social engineering schemes. This needs to be a remote reboot/restart and not a shut down. Phone: 217-785-3346 (o) E-mail: Aging.FOIA@Illinois.gov Agriculture, Department of Pamela Harmon PO Box 19281 Springfield, IL 62794 Phone: 217-524-6905 (o) E-mail: AGR.FOIA@illinois.gov Capital Development Board Chris R. Miles Capital Development Board 401 S. Spring St. 3rd Floor, Stratton Building Springfield, IL 62706 Phone: 217-782-4382 (o) Common Questions Regarding Remote Connectivity(FAQs), Specific Application Questions/Directions, Restart of Work PC While Using Remote Access and Citrix, Citrix for PC Workspace Instructions - Remote Access, Citrix for MAC Workspace Instructions - Remote Access, Citrix for ChromeBook Workspace Instructions - Remote Access, Switching to the Lite Version of Citrix Receiver, Experience the Fastest Webex Meetings Join Video, Join a Webex Meeting from Your Computer or Mobile Device - Instructions, Webex - New Join Screens, Help Tips and Call Me, Cyber Best Practices for State of Illinois Telework, Video Conferencing Best Practices-for Webex and Zoom. DoIT offers enterprise tools and applications along with a secure technology infrastructure supported by our network, hosting, telecom and security services teams. Staff will respond to service requests during the published Business Hours. IDHS: CSA Tracking System March 26, 2020If you previously had remote access, but are now unable to connect please try the following before contacting the help desk: It looks like your browser does not have JavaScript enabled. If you do not know who your ATSR is, please contact the Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). Chicago: 312-814-DoIT (312-814-3648) For instructions on how to do that while working remotely, visit remote work FAQs. Link to DoIT Health and Wellness. PDF FREQUENTLY ASKED QUESTIONS: EMPLOYERS - Illinois The device allows for remote access and does not require any additional configuration. Please visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. Category: This servicewill be available Monday through Friday8AMto5PM, unless otherwise requested or scheduled. Digital ID Registration and Recovery Digital ID Registration and Recovery Register The registration process for State of Illinois Digital IDs begins here for all users, both Illinois residents and out-of-state users.

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