aerial direct contract cancellation

So that we can onboard please contact us on 01329 558 558. I will mention our heads of community here @Marjo and @Martin-O2 to see if they can help, 28-09-2018 She's a young lass and 750mb of data doesn't last her 2 weeks. A PUK code is your Personal Unblocking Key, you will need this if your handset or SIM become locked. Hello@django90, welcome to the O2 community! I haven't decided if to go back to aerial to discuss it then get a final deadlock letter, or if to go right to the ombudsman. Alternatively, to check your handset and tariff are set up for International Roaming or discuss adding a Bolt On, please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Early exit fees. Choose the package thats right for you and sign up. VoIP stands for Voice over Internet Protocol. if you ever need us again in the future please don't hesitate to call us on 01329 558 558. I have seen muliple posts about Aerial Direct the 'trusted' business partners of 02 on this forum and online. Aerial Direct Limited is registered in England & Wales at: 1 Barnes Wallis Road, Fareham, Hampshire, Find out how we combat fake reviews. Tail right, part number 45668. so when i originally submitted my complaint, they sent me an automatic letter saying they will investigate within 8 weeks and to email them if i have more info to submit. Anyone can write a Trustpilot review. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. R99.98. 13:13 04-08-2020 If you can, try moving the WAP to a new location, however, if its fixed to a wall please move any potentially obstructing items. Additionally, the IMEI number can also be located on most handsets on the sticker under the battery or on the back of your phone. My calls were answered quickly. AVOID! 08043921. however its imoprtant to be able to get through to people when you need to! We are a broker not a lender (FCA Registered Number: 729695). It may be that you have recently dropped or bumped your handset. All you need to do is call 901 as usual. Hi Sophie, we appreciate you providing us with your excellent feedback. Your lovely comments will be passed onto Surinder, who will be pleased to hear that he was able to help you. protect and process the data you submit. Hire the top business lawyers and save up to 60% on legal fees. I was a direct O2 customer for 10 years and switching was the biggest mistake. We have won the O2 Customer Excellence Award for many years along with many other industry-recognised awards. If you continue to experience technical difficulties with your signal please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. that manager is the one who is also in charge of complaints. What's the O2 community and how to get started. UK PO15 5UA. You do not want to keep your current mobile number your new network provider will give you one. 4. Please note: Once you re-register, all of your data will be deleted and youll need to set up your device as new this will include a credit check. 4 days ago, The lady I spoke to was extremely helpful and answered my questions in a clear manner, Susan Maule-Oatway If you ever require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. I have had other minor issues this year too but they were sorted by 02. If you have more than one, please ensure you are connected to the right one. To find out if you need to pay an early termination fee, text INFO to 85075. Switching takes around 30 days for most customers. You cannot cancel via their website as they DO NOT want to make it easy for you to cancel. We are a broker not a lender (FCA Registered Number: 729695). They have only charged me the agreed contract amount once for the 3 months I've been on it. Every time I have phoned I have been very well looked after. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct, The call handler Charlotte listened to my request and questions I felt comfortable talking with Charlotte and we were able to agree on a suitable phone and monthly payment. Kacey was really helpful with addressing two of my issues with new contract and new sim card. Think its to do with your wireless signal? Since no one else is posting here, i will try to keep you all updated. If a post answers your question. Cox: Up to $120. I dont need to be told about the business ethics of this company, I have seen the previous posts and have been fooled for a while! 05-10-2017 everything thats going on at Aerial Direct. 10:35, on Click here to see O2s other numbers and charges. A Notice of Contract Termination is a formal declaration that you give to another party that says you intend to cancel the contract. This was later renewed, but When I heard about her contract she was given I was appalled at how much she was paying for what she was getting. Go to solution Anonymous Not applicable Options on 07-10-2013 15:53 My 02 contract was up for renewal and someone claiming to be from 02 phoned and offered me a new deal for 24 months. with regards to the subject access request - apparently M & J don't have records of previous conversations, so where does that leave me with regards to what I was told, and the fact that the plan.com contract says different but I was verbally assured it was ok and in 18months my contract would be up? If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. A micro filter allows your broadband to work at the same time as your phone service. 12:20. Tail left, part number 45669. You can access your bill through your My O2 portal through the O2 website http://www.o2.co.uk/business/myo2business. Apps, games and music Cancel your contract Here are a few examples, to give you a rough idea. A Wireless Access Point connects into the back of your router through an Ethernet cable and allows for greater signal coverage and control of the connected devices. Once youve signed up, well put the request in to take over your services with your current supplier. My contract now seems to be with Aerial but my bank Direct Debit is still with 02. 05-10-2017 I'm here on behalf of my daughter. Email Barbara Roper Ive posted a link a few times to the best place to report, this is similar to what happened to me. 11:17. You will be asked for a pin code to access the voicemail. Downloading video eats the most data, but sending or receiving emails with large attachments can use just as much. Contact your Account Manager if you have one. Not sure which service you use? To set this up or if you have any further questions about how you are billed please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Please set up an alternative contact number in MyO2 to do so. 28-09-2018 i will continue to update as things progress. You can also use your voicemail abroad. 05-10-2017 If you wait too long, youll need to ask us for a new PAC. Please note if there are any discrepancies you may be required to contact your supplier to solve. 13:23, on Theres no additional charge for using this service. Bolt-ons allow you to apply an add on to your tariff, whether you have run out of data, texts or minutes. Deal alerts which were costing me 1.50 a time and also about my high bills Really suprised that a company on the scale of 02 would partner themselves with Aerial. For your security, only the account holder can cancel service. She was told it would be two years, but the email says three years. 13:15. Due to our established relationship with partners such as Gamma, IPCortex, NEC and Horizon we are able to provide the best services and equipment. Partnering with O2, we can offer many tariffs with a monthly data allowance in either MB or GB, dependant on your needs. !11, Hi Arnold, we appreciate you providing us with your excellent feedback. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Can no longer get through to anyone when you call Aerial Direct - and no information about how long you might wait or position in teh queue. Want High Quality, Transparent, and Affordable Legal Services? Here are a few examples, to give you a rough idea. We have put together a number of first line checks you can carry out before you need to call our Support team. Recently, she received another call from Aerial, when she was least expecting it. It lets you make calls anywhere you have Wi-Fi, even when theres no mobile signal. on I'm so glad i've found this forum, I was an O2 business customer and also got scammed to move over to them when they phoned me in 2012 and told me O2 were handing over business contracts to them. However, it must be returned in the original, unopened packaging. secondly, aerial direct are dodgy as heck. 04-08-2020 Four of these companies MOHELA, Nelnet, EdFinancial, and Maximus Education (which operates Aidvantage) are existing student loan servicers. It says something about O2 when they won't give her a contract but refer her to Aerial for a business contract which is the last thing she needs. This website uses cookies. Call 901 from your handset to access your voicemail. I was given a very clear explanation for the rise in cost and how to avoid it when I travel abroad in future. info@contractaerial.com. If there is an issue in your area you can subscribe for updates on ongoing work, so that youre kept up the date. 28-09-2018 You can access your own voicemail box by pressing the envelope button on the phone or by dialling 555 and your group voicemail but dialing 556. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct, Having found that my Grandchildren had been using my phone for International Calls and racking up a large bill , I contacted your operator to reinstate a cap on calls , Friendly and helpful lady who sorted the situation with no fuss . Thank you! My O2 business is the perfect account managing tool to help you stay on top of your mobile usage. If you have forgotten your PIN code it may be that the handset requires a PUK (Personal Unblocking Key) code. Case Study: We had multiple issues and problems with the old supplier that could have been avoided, but Aerial Direct managed Case Study: We found that Aerials values as a business aligned with ours and the level of support they were offering us was a Case Study: the process of moving our mobile connections over to their management and felt like we were looked after winning this award is a huge honour for us, and its a testament to the hard work and dedication of our employees. Please be aware that by generating the PAC or STAC code you could incur an earlier termination fee. Then, aerial told me they were sending me an initial resolution letter,for me to consider then get back to them, then they would make me a final resolution deadlock letter. Sample 1 Sample 2 Sample 3 See All ( 11) Save. I immediately contacted Aerial to ask about cancellation rights but they said as it's a business contract and there are no cancellation rights / cooling off period. 27-10-2017 Hi Pamela, thank you for your excellent feedback. Share it with your network! Cant get a dial tone? Your final bill will be based on the day you requested the transfer. 4 days ago, Mark Hi Ann, we are delighted to hear that you had a great experience with our service. 09:09. For a PAC, text PAC to 65075 You could no longer require the services outlined in the contract. 4 days ago, I made the call about S P Two Pamela Green Note this number is purely for text messages only and can't accept calls. 15:15. Our information security and business continuity policy is available upon request. When I went though my account notes from aerial direct, you know the call I referred to above where I requested my call records and aerial said I had to withdraw my complaint in order to access the information, then reissue a new complaint after I got the call records ? A: The preparing activity, or with its permission another activity, may reinstate a canceled document by issuance of a notice of reinstatement. Unfortunately I think you may need to take legal advice about this. Were sorry youre leaving us. Following that, if all the cables are secured, please turn your router off and on (note: carry this action out at the router and not the mains socket). here's the interesting bit. 4 days ago. Aerial Direct are proud to have implemented ISO 27001 and ISO 22301 to ensure our customer data and And by the way, the manager who was dealing with my complaint told me there was no point in making a complaint nt anyway since in their internal procedure, everyone would agree I was wrong and so would the ombudsman, and they went ahead and closed my complaint with out my knowledge or permission??? 5 days ago, Peter Dixon on Support lines are open between Monday - Friday 08:30 - 17:30. Thank you! When I called about upgrading the tariffs and contract lengths were not good deals so I asked why I couldnt have one of the 2 year deals that 02 have on their website, I was told that I couldnt due to where I was in my contract stage. The Citizens Advice Bureau would be a good place to start. Following this, if you are still experiencing technical difficulties with your handset, please raise a support ticket or speak to an expert on 01329 558 555 and our Support team will be able to help. why am i gonna make the same complaint twice, over 16 weeks?? They have managed to get phones unlocked within a day when people are having problems. Aerial Direct - Has anyone managed to get out of the contract? To discuss the best way to set up a Direct Debit please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. 5 days ago, Peter Dixon 16:11 3 days ago. 04-08-2020 We know there may be times when its hard to get a mobile signal. Youll need to give this code to your new network provider to complete your switch. 2G & 3G are being phased out, however as an Aerial Direct customer using the O2 network you should have access to 4G & 5G connectivity. 16:01. 4 days ago, The lady I spoke to was extremely helpful and answered my questions in a clear manner, Susan Maule-Oatway As an Aerial Direct customer, you will receive award-winning service and technical support from our team of experts. Hi Madeleine, we appreciate you providing us with your excellent feedback. 4 days ago. Alternatively, you can email a scanned copy to, To find out more about claiming your discount or our tastecard alternative, please visit our Claim your discount page (, Downloading video eats the most data, but sending or receiving emails with large attachments can use just as much. Aerial Direct wins gold at The Mobile News Awards 2023 Aerial Direct has won the Best B2B Reseller award at the. Switching information can be requested separately to requesting your PAC/STAC code, which helps explain the process in more detail. Downloading one song uses around 3 to 10MB. On your start date, just set up your Wi-Fi router, connect your devices and start enjoying your connect broadband. Click here to find out more. 2020 & 2023. Thanks, I have contracted Citizens Advice, they said I may have a claim but it would be up to me to prove that I was misled. If you have continuous signal problems there are ways we can help to try and improve this. If you find that your SIM or handset has become locked please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Comcast Xfinity: $25 per month remaining on contract. When your SIM is locked you will be unable to make or receive calls or texts. By clicking Accept, you consent to the use of cookies. If there isnt a current issue then please contact our Customer Services team on 01329 558 558 so they can investigate further. PAC code: 04-08-2020 Marcus Williams and Joel were both really easy to talk to and helped me and my company so much after problems we had with our previous supplier. This is why we are proud of our 98% customer satisfaction and 90% retention rate, We are trusted to provide award-winning communications solutions and services for over 85,000 businesses, from tailored mobile tariffs to reliable phone systems and superfast connectivity, The News Business Excellence Awards After your initial term you will stay active until you upgrade, disconnect or switch. With attachments, it can be anything from 500KB for one photo, to several MB for large documents. 2023 Trustpilot, Inc. All rights reserved. Verification can help ensure real people write reviews about real companies. Thanks forsharing your experience@django90! on On speaking to them last night, they agreed to cancel this but not until 60 days have passed. Wanted to cancel immediately but was told I would need to pay over 1000. Then I went digging and looked for reviews and other cases which led me here. 15:15. on If you are with Virgin Media you have to contact them directly. If you are having trouble doing this please contact us on 01329 558 558. however i ALSO contacted aerial direct for a subject access request, about redacting my ID . Markets Act 2000. 08:50 4 days ago, None None UpCounsel accepts only the top 5 percent of lawyers to its site. Spoke to a very nice and helpful lady which resolved the problem, customer The sim card arrived in 2 days and was activated by Millie within 2 hours of my second call. By clicking Accept, you consent to the use of cookies. info@contractaerial.com, 1275 Glenlivet Drive, Suite 100, Allentown, PA 18106. In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822). You can also use the MyO2 lets you check your remaining UK data, minutes and texts and get 24/7 support. What more could you ask for? This is where the phone line enters your premises. no way in heck am i doing that. STAC code: Experience seamless connectivity and resilient operations with our reliable and secure connectivity solutions. Turn your phone off, replace the SIM and restart the phone. Surinder Singh was brilliant in dealing with new new phone enquiry and was very responsive and clear throughout the process.Thank you very much. If your current phone or plan isnt right for you, we may have another one that is. 5 days ago, very helpful answered all my questions and help me set up my account for online billing, WAYNE METCALFE The assistant that dealt with my query was very knowledgeable and helpful. That would be useful to know. I was ok with it, claimed to be offering a better deal etc and I ended up agreeing to a deal etc and tbh I hadnt had any issues with them..took out another deal in 2015 for an iPhone 6. then we come to this year, I was called as I was up for renewal this yearsaid I wanted to upgrade to an iPhone7, but the salesman gave me the usual speil of a better deal and I ended up getting a 5 discount (guess you have heard this before right) this wasnt for an iPhone7 this was for an iPhone6 my existing handset. To discuss this further with an expert, please call us on 01329 558 558 or get in touch via our LiveChat. Connect your business to the world, effortlessly. If you ever require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. Once your mobile number is disconnected we wont continue to charge you, but we need a direct debit in place to take any final payments when theyre due. It is always great to hear that our agents are going the extra mile to help our customers. Satellite dish Internet connection (No satellite) Looking for something else? It is crucial that the possibility of a termination be built into the contract itself so that all parties are aware of their rights to the termination if necessary. Six months or so before contract end. This can be achieved from the phone itself by pressing the menu key and then scrolling to call features then navigating to call forwards. 2. All calls you make with it will come out of your plans allowance of minutes as usual. 05-10-2017 We will send you a welcome email within a couple of working days of signing up confirming your phone and broadband package details. Compare our phone and broadband packages online. Madeleine Lock 05-10-2017 Waiting for your PM! You will be asked to set this up the first time you call your voicemail. If you ever require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct, Yasmine was very helpfully and got aerial direct to contact me to sort my situation out and am waiting for up-grade hopefully everything is fine, Hi Sharon, thank you for your excellent feedback. Call our customer service team on 01329 558 558 to discuss ways in which we can try and improve this for you. Looked back and found myslef in a 33 month contract and was stunned!!! Getting an intermittent wireless signal? I didn't realise that each time they were working about a year or 2 in advance of current contract end dates, and somehow i ended up stuck in about another 24 months or more of contract. Aerial Direct Limited is registered in England & Wales at: 1 Barnes Wallis Road, Fareham, Hampshire, First, You Gotta Call DirecTV. You can also forward calls from your connect login, again if this is required you will receive full training on how to navigate the connect portal. Enter your postcode (and landline if you have one) to check package availability, prices and broadband speeds for your property. Speak to one of our advisors to find the best solution for you. They push you for a contract and then rack up the price using small print and a nonchalant attitude. @django90 We have three community managers who are working with an O2 guru to get most issues resolved. We can be contacted via our customer portal, email or phone so you can speak to someone when you need them. More importantly, Aerial Direct has given us the service they promised and I know I can contact them if I need help in the future. To find out if you need to pay an early termination fee, text INFO to 85075. We provide a array of business connectivity services, from mobile connections to fixed-line systems, fully hosted cloud and broadband, consistently meeting the requirements of businesses of all sizes. We are proud of what we have achieved and are excited to continue on this journey of growth and success. Through our partnership with O2, together we help you thrive with tools and solutions you can tailor. If you're moving to a new apartment. Were sorry to hear you wish to leave us. Still having heard no update about my complaint from aerial direct. For more information or if you require assistance please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Company no. Sometimes there are more texts being sent than the masts in the area or that O2s network can handle, so you may see a delay in message delivery. Excellent communication and information. @Bev13yorksI've replied to your private message. Looking in the mirror could be transformational A secret shopping story. I dont need to be told about the business ethics of this company, I have seen the previous posts and have been fooled for a while! Case Study: We had multiple issues and problems with the old supplier that could have been avoided, but Aerial Direct managed Case Study: We found that Aerials values as a business aligned with ours and the level of support they were offering us was a Case Study: the process of moving our mobile connections over to their management and felt like we were looked after winning this award is a huge honour for us, and its a testament to the hard work and dedication of our employees. 17-02-2021 Six months or so before contract end. They explained everything in a 'non-technical' way so it was easy to understand. To change your PIN just follow these simple steps: Call 901 We provide our customers with award-winning services. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. Dependent on which type of master socket you have, you may need a micro filter to create this connection. The main socket into the premise is called the master socket. To find the IMEI of your handset you can simply dial *#06# from your phone. Bev Brown Financial Conduct Authority for certain types of consumer credit lending and credit related My new SIM card was activated by a very helpful young man who explained everything clearly. 05-10-2017 We often link to other websites, but we can't be responsible for their content. Reasons that DirectTV will accept include: You're moving. Cancel your DIRECTV service Get info on how to cancel DIRECTV services. We are incredibly proud to take the winners trophy for Best Mobile Solution and Service Provider at this years Mobile Industry Awards 2022. It is recommended that you connect your router to the master socket, since the broadband signal is strongest here, any other wiring or network cabling could cause interference. Aerial Direct are O2's numbe See more 2,709 people like this 2,709 people follow this http://www.aerial-direct.co.uk/ +44 1329 558558 customer.services@aerial-direct.co.uk Telecommunication Company Photos See all Videos See all - edited However, the initial resolution letter contained the text saying it was a deadlock letter. They took advantage of her vulnerability and nailed her. Aerial say that they successfully agreed a 24 month extension in February 2017 but that there was still 8 months remaining at that point, so it was in effect a 32 month extension (which is clearly outrageous), and that it is out of their hands now that it is with a debt collection agency. You will then be given several message options by pressing 1 you will be able to re-record the unavailable message. 14-07-2020 There are some instances where things do not go as planned. Duh! Video, TV and films Try the following to remove the dust: Turn off your phone and remove the SIM card Click here to see O2s tips on making your mobile data last longer. 4 days ago. Company no. Please see our master socket guide to understand which master socket you have, but to also see a detailed router set up, By default, you will have personal and group voicemail unless specified otherwise.

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