department of housing nsw maintenance

We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Social housing-related complaint. This new system will be more efficient and responsive. Your rating will help us improve the website. contact information for other useful organisations. You need to give them a chance to sort out any problems first. 22Department of Planning, Industry and Environment (DPIE), No. For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. Follow-up Review of the Management of NSW Public Housing Maintenance Contracts, Parliamentary Secretaries in the Assembly, NSW Legislative Assembly Practice, Procedure and Privilege, Hearing - Jubilee Room, Parliament House, Sydney, No. The NSW Government has also made additional investment into social housing maintenance, in response to the COVID-19 pandemic. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. You can also write to your local DCJ office. To make calling. We will let the community know when a re-opening date is confirmed. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. We can look at how FACS handles complaints about tenant behaviour, but we cant make FACS take enforcement action against a tenant, or investigate tenant behaviour ourselves. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued A further $1.669 million investment has been approved to extend the program to February 2022. Dependent on the situation, our lift technicians will attend to urgent matters in a 30 minute to 2 hour timeframe. We cannot deal with complaints about community housing providers unless the complaint is about a maintenance service provided by an LAHC contractor or the provider is a Specialist Homelessness Service (SHS) that assists people who are homeless or at risk of homelessness. Please call us to discuss whether we can help resolve your complaint. $60.5 million for capital works on LAHC properties managed by the Department of Communities and Justice (DCJ) and CHPs (March-June 2020). LAHC is committed to the safety and wellbeing of our tenants, and continues to implement a program that aims to enhance fire safety in buildings across our portfolio. Depending on the circumstances, outcomes might include: We also consider whether there is a larger problem that may be affecting other people as well as you. The Together Home Transition Program was first launched in July 2020 during the COVID-19 outbreak to uphold the NSW Governments commitment to keeping rough sleepers safe during the pandemic. Bridge Housing's head contractor responsible for delivering . eRepair walks you through a series of simple pictures and diagrams, identifying the repair you need and then lodges your request. NSW Government has a repository for NSW Government publications. Over 1,500 social housing properties across NSW were retrofitted with rooftop solar panels in 2021, helping social housing tenants in those. PO Box 20217. Please enable scripts and reload this page. A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. Communities and Justice, NSW Department of; Local Offices. Registering for the app will provide access to key features personalised to your circumstances: - View account balances such as rent, water and Rentstart bond loan. These translations should be used as a guide only. LAHC has 163 lifts across its portfolio and has contracts in place with specialised lift maintenance providers to ensure our lifts stay in optimal condition. If you are complaining about service delivery provided by an LAHC contractor, you should first phone the maintenance line on 1800 422 322 [press 1] before complaining to FACS to see if the contractor can sort out the problem. An additional $59.4 million was invested into an enhanced cleaning program for social housing properties between April 2020 and December 2021. If the repair is identified as urgent, eRepair will advise you to call the Housing Contact Centre on 1800 422 322. eRepair is available 24 hours a day, seven days a week. Learn more about MyHousing Online Services Download the brochure Access MyHousing Online Services Tenancy online Tenancy online About Tenancy online Watch Tenancy online video Account and information Register or login Most DCJ offices are open Monday to Friday from 9am to 5pm. Simple and convenient tools for you to interact with us and access your information online 24/7. However, your complaint about a decision might include a matter that we can assist you with. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Family & Community Services, Play video: Rentstart Bond loan Long Version. This means you can complain to us about the Registrars administrative conduct, including the way the Registrar has handled your complaint about a community housing provider. This is the fastest way to lodge a request or complaint. Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. Requests can also be lodged through the NSW Government's eRepair portal. Department. The Land and Housing Corporation (LAHC) owns the property and manages the This inquiry is no longer receiving submissions. This means you can report a repair at any time that is convenient to you. This inquiry was self-referred on 22 October 2020. This program will be delivered by community housing providers in partnership with the Department of Communities and Justice through the Community Housing Innovation Fund approach. Specialist staff are available 24 hours a day, 7 days a week, to provide support and advice. The Ombudsman does not have power to make binding and enforceable decisions. Housing Contact Centre (client feedback option) 1800 422 322 launch (9.00am to 4.30pm Monday to Friday) feedback@facs.nsw.gov.au launch. Suburb: WYONG. 7Tenants' Union NSW and Public Interest Advocacy Centre, No. Aboriginal people can apply for housing and access work and study opportunities. the maintenance line. Find funding programs to help deliver social and affordable housing across NSW. In NSW we have Australia's largest social housing portfolio of 125,000 properties. The MyHousing mobile app, from the Department of Communities and Justice (DCJ), helps you access your housing information using a smartphone. To ensure efficiency and value for money, these maintenance or upgrade jobs are scheduled and packaged into works programs. The Registrar of Community Housing is within the Ombudsmans jurisdiction. Street Address: 615 Hunter Street NEWCASTLE NSW 2302 Phone: 1300 305 667 Fax: 02 4926 9350 - Tenancy 02 4926 9320 - Access More information Open Monday to Friday 9.00am to 5.00pm. If you'd like to apply for social housing in NSW, or are an existing social housing resident with a question or concern, please visit the Department of Communities and JusticeTenancy Hub. If you or your visitors have caused damage to the property, you may have to pay for the cost of the repair. Trees and shrubs help our environment by giving us shade, privacy and fresh air. See Advocacy and Legal Services below. Last updated: 16 September 2022 . Youll be notified by email or SMS of the outcome. Requests can also be lodged through the NSW Government'seRepair portal. Housing NSW's responsibility to repair your premises Your responsibilities as a tenant when repairs need to be made Part 2: Notice To Housing NSW Of The Need For A Repair 6 . make payments to accounts. This inquiry was self-referred on 22 October 2020. Our website provides a full list of our local DCJ office address and phone numbers under Contact Us. One thing we consider when assessing your complaint is whether there is an alternative and satisfactory means of resolving it. Your rights and responsibilities as a tenant and request help with your home or tenancy. We acknowledge the Gadigal people of the Eora Nation as the traditional custodians of the land on which the Parliament of New South Wales stands. We're available 24 . modifications to improve accessibility so our homes can better support people with a disability and older people to keep living at home. You can also complain to the AHO directly by contacting one of their offices or by visiting their . If FACS or the AHO has not complied with its obligations to carry out maintenance, NCAT can order it to do so. The Waterloo Connect office at Shop 2, 95 Wellington Street, Waterloo is currently closed. Funding is needed to maintain these properties, extend the life of ageing homes and provide a better experience for residents. Housing Contact Centre 1800 422 322 The Housing Contact Centre offers: help 24 hours a day, 365 days a year a preset menu that will direct your enquiry to the service you need including: applications for housing assistance general housing enquiries reporting fraud and corruption feedback rentstart information. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. Show me on a map . A range of private rental assistance products and services available to help clients. Enter a postcode, suburb, town, or address to find a local housing office near you. If you are Aboriginal or Torres Strait Islander and wish to speak to an Aboriginal operator, just choose the relevant menu option (available Monday to Friday 9am 5pm). Tenants are best contacting their tenancy manager of their housing provider. The Together Home Transition Program is an important NSW Government investment that supports the Premiers Priority to halve street homelessness by 2025. Complaints about community housing providers should be made directly to the provider. Use the information provided to contact the organisation. Understand what housing help you may be eligible for, including social housing and private rental assistance. Domestic Violence Line 1800 656 463 Link2home Homelessness 1800 152 152 Link2Home Veterans and Ex-Service 1800 326 989 Child Protection Helpline 13 2111 Education programs and services provided by CSNSW aim to improve inmates' language, literacy and numeracy skills as well as support their employment with Corrective Services Industries (CSI) and their participation in programs. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. NSW Department of Planning and Environment, Parramatta Road Urban Amenity Improvement Program, Illawarra Shoalhaven region interactive map, A region that values its people and places, Download and discover more about the draft Central Coast Regional Plan 2041, Darkinjung Local Aboriginal Land Council Case Study, Historical plans for the Central Coast region, New England North West Regional Plan 2041, A diverse economy with efficient transport and infrastructure networks, Exceptional semi arid rangelands traversed by the Barwon Darling River, South East and Tablelands Regional Plan 2036, A diverse environment interconnected by biodiversity corridors, Environmentally sustainable housing choices, Glenfield to Macarthur Urban Renewal Precincts, Greater Macarthur Special Infrastructure Contribution, North West Growth Area Implementation Plan, North West Growth Area Special Infrastructure Funding, St Leonards Crows Nest 2036 Plan and Crows Nest Metro Station sites rezoning, St Leonards Crows Nest Special Infrastructure Contribution, Sydenham to Bankstown Urban Renewal Corridor, Sydney Metro Northwest Urban Renewal Corridor, Overview of the Western Sydney Employment Area, Development controls for the Western Sydney Employment Area, Aerotropolis Core, Badgerys Creek and Wianamatta-South Creek precincts, Aerotropolis Special Infrastructure Contribution, Western Sydney Aerotropolis Explanation of Intended Effect, Western Sydney Aerotropolis Development Control Plan, Community Consultation and the Independent Community Commissioner, Wilton Special Infrastructure Contribution, Assessment time for DAs determined in the quarter, Development consent and construction approval processes, Stage 1 Pre-lodgement (Getting it right at the start), Stage 2 Lodgement and initial administration by council of your application, Stage 3 Assessment (What happens to my DA now? Email: feedback@facs.nsw.gov.au Postal Address: Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800 Phone: 1800 422 322 More information DCJ Housing offices are generally open from 9:00am to 5:00pm. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities. We have a robust regime of monitoring of lift performance and outages, and ensure that, where there are any extended service disruptions or outages, DCJ is aware so it can communicate with tenants. Communities and Justice, NSW Department of; Local Offices. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties, Raw sewerage overflowing inside your home, A major water leak that cannot be isolated. they contacted the landlord or agent about the problem or made a reasonable attempt to do so. If we decide to make inquiries about your complaint we will contact FACS, the AHOor the LAHC to get further information about the issues you have raised. The program has consistently identified improvements Housing Offices (DCJ . fire safety upgrades to keep our tenants safe. Maintenance Maintenance The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. NSW continues to invest more than any other state or territory. Maintenance work is also offering social housing tenants pathways to build their skills, and employment opportunities are being . be reimbursed, up to $1,000 by the landlord. Apply for housing assistance, private rental assistance, request a repair, login to your account and more. The NSW Land and Housing Corporation (LAHC) is a self-funded Public Trading Enterprise (PTE), governed by the Housing Act 2001, and is part of the NSW Government's Department of Planning and Environment (DPE). Related agencies. At LAHC, through the Asset Maintenance Services contract, maintenance is undertaken by local contractors who engage directly with residents and see the job through from start to finish. You can call the Housing. Your rating will help us improve the website. We generally expect you to complain to FACS if you have an issue with a service provided by FACS, AHO, or an LAHC contractor, before complaining to us. Postal. You can find the address on our website. If you have an issue with maintenance of a Department of Housing Property you should first contact the Housing Contact Centre on 1300 468 746 (1300 HOUSING), 24 hours, 7 days, all year round. As part of this we have changed how we manage repairs and maintenance to your property. . Urgent help phone numbers Domestic Violence Line 1800 656 463 Link2home Homelessness 1800 152 152 Link2Home Veterans and Ex-Service 1800 326 989 Child Protection Helpline 13 2111 Quick access Apply for housing assistance Apply for Rentstart Bond Loan Update your circumstances on an approved application Expected waiting times eRepair Part 1: What is unreasonable conduct by a complainant? Policies about applying for housing assistance, including private rental assistance, and for social housing tenants. Inmates gain skills, qualifications and work experience which helps improve their post-release employment opportunities. We will use your rating to help improve the site. Planned maintenance is non-urgent work or replacement of an item within a property, such as painting, replacing floor coverings or upgrading kitchens or bathrooms. You can call us to discuss your particular case. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. Maintaining a large property portfolio is costly work. We are changing the way social housing is delivered and how we respond to homelessness in NSW. Works undertaken include: Here are some useful tips to help reduce moisture in your home to prevent mould growth. Working to improve the service and experience for our tenants. . Related agencies. Level 24,580 George Street Sydney NSW 2000Toll free (outside Sydney metro) 1800 451 524Email info@ombo.nsw.gov.au. If you are outside of Australia, please click here for overseas phone numbers. You can complain to FACS by: phoning: 1800 422 322 [press 2] emailing: feedback@facs.nsw.gov.au. Search for Find DCJ Housing Offices at: www.dcj.nsw.gov.au. connection to their country and culture. The 2022 Housing Package will provide $337 million in funding for a capital maintenance program, as well as acquire and build new homes through the Together Home Transition Program. "Following a community and housing sector workshop in 2021 in response to growing concerns around . You can also complain to the AHO directly by contacting one of their offices or by visiting their website: unreasonable delay in taking action or making a decision, failure to contact you or reply to your correspondence, emails or phone calls, failure to adequately respond to a maintenance request, failure to comply with work orders, technical inspection orders or orders by the NSW Civil and Administrative Tribunal (NCAT), failure to comply with other undertakings, not providing reasons for a decision that affects you. That the Committee inquires into and reports on the management of public housing maintenance contracts in NSW, with particular reference to: The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. Its website should have information about complaints or you can ask its staff about how to make a complaint. 36 Alison Rd. In addition to housing, the Department also provides for public housing tenants: information, case management, advocacy and support, property maintenance and support to exit public housing. Call 1300 652 488 to arrange a translator to speak in the language you need. Forms to apply for housing assistance, apply for private rental assistance or manage your tenancy. Informed by lessons of the past,Department of Communities and Justiceis improving how we work with Aboriginal people and communities. Resources for affordable housing, community housing and specialist homelessness service providers. However, if the matter is urgent you can call the Ombudsman first to talk about the best thing to do. We spend more than $1 million per day on repairing and maintaining homes. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. Keep your property reasonably clean. contact. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Maintenance Line 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. Road maintenance; Road safety; Thrive Kids Open/Close Sub Navigation. All tenant requests for repairs and maintenance must be made to Bridge Housing. (4) The role of the . Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. NSW Government NSW Government has a repository for NSW Government publications. Please don't include personal or financial information here. Resident satisfaction survey period July-Nov 2021. However, we can look at how the Registrar of Community Housing deals with complaints about community housing providers. Your landlord is the Department of Communities & Justice (DCJ Housing) but they don't deal with repairs. Information on becoming a DCJ Housing tenant and how to maintain your tenancy. We give free, confidential language services to clients who may needhousing information or help. connection to their country and culture. prioritising delayed actions or decisions. eRepair walks you through a series of simple pictures and diagrams, identifying the repair you need and then lodge's your request. The app lets you: check account balances and transactions such as rent, water and a Rentstart Bond Loan. If there is a more appropriate way for you to resolve your complaint we may expect you to take the action we suggest. National Relay Service 133 677Telephone Interpreter Service (TIS): 131 450We can arrange an interpreter through TIS or you can contact TIS yourself before speaking to us. Brookvale NSW 2100. The 2022 Housing Package will provide $337 million in funding for a capital maintenance program, as well as acquire . Domestic Violence Line - 1800 656 463 Link2home Homelessness - 1800 152 152 Link2home Veterans and Ex-Service - 1800 326 989 Quick access Apply for housing assistance launch east Maintenance Show Maintenance Submenu. See Advocacy and Legal Services below. The timeframes for this non-urgent work can be up to 12 months for completion. FACS can only take action against a tenant if there is good evidence their behaviour may be in breach of their residential tenancy agreement. Link2home Veterans and Ex-Service - 1800 326 989. How to contact DCJ Housing 5Housing Action Plan Now (HAPN), Forest Lodge and Glebe Co-ordination Group (FLAG), No. To report or follow up on a maintenance issue by phone, call the Housing Contact Centre and follow the prompts for the maintenance line. Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. Post: Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871. All tenants are responsible for taking care of their property and reporting any maintenance needs to DCJ as soon as possible. . arrange for the work to be completed, and. For example, you may be unable to appeal a decision to HAC because of delays by FACS, or perhaps FACS has not explained the reasons for its decision. This is the fastest way to lodge a request or complaint. Thats why we have compliance officers in the field every day checking the work of our contractors. You can access eRepair via the MyHousing app or on the DCJ website under MyHousing Online Services. What are your responsibilities and what does DCJ maintain? Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, IPART review of social and affordable housing rent models, Centralised Gas Hot Water Service Reimbursement Scheme Fact Sheet, Education and training initiatives for social housing clients, Priority housing: child protection caseworker factsheet, Rentstart: information for landlords and agents, Why you should not leave the Rent Deduction Scheme, Keeping your home cool in summer factsheet, Priority Housing for Stolen Generations Survivors, Priority Housing for clients who have experienced institutional child sexual abuse, Fire & Rescue NSW: fire safety in high rise buildings, Fire & Rescue NSW: home fire safety checklist, Fire & Rescue NSW: home fire escape plan checklist, Write to us: Locked Bag 4001, Ashfield BC 1800, Instructions about how to give us your feedback. Funding is needed to maintain these properties, extend the life of ageing homes and provide a better experience for residents. For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. You can call us for advice about whether your issue is something we can help with. The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. acknowledge their continued connection to their country and culture. Access your housing information by registering with the MyHousing mobile app on your smartphone today. Each eRepair request will be reviewed by DCJ staff before processing. NSW Government Your rating will help us improve the website. Our priority is to provide safe, secure and habitable homes for residents and, when needed, we repair and maintain properties as quickly and cost effectively as possible.

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